In this article:
Submitting tickets within the App
Submitting tickets from the Support Portal
Contacting Support
If your query hasn't been answered by our support articles, or you would like to report a issue, you can contact our Support team.
Our Support team are on hand to assist you Monday-Friday, 9am-5.30pm (UK time).
You can send an email to [email protected] or alternatively raise a ticket using the help widget within the application or the Submit a Ticket options on the support portal.
When contacting support to report an issue please include the following:
- Email address of affected/ target user(s)
- Screenshot of error/issue
- Time and timezone when error/issue occurred
Submitting tickets within the App
Click on the question mark in the top right hand corner, and then click Submit Support Ticket.
A section at the bottom of the page will open which will show some suggested guides.
If the guides are not suitable, you can click Get Help at the bottom and fill out the details to submit your ticket.
Submitting tickets from the Support Portal
Click on the Submit a Ticket icon either from the home page or the top right hand corner.
This will direct you to a form, fill out the details and click Submit our team will receive a ticket and be in touch.
Speak to us via in App Chat
Only HR Managers and Admin's have the ability to access this Feature/
You can start a live chat with us by clicking the chat bubble at the bottom right corner of the App.
After this go through the questions and if necessary you will be directed to a member of our Support team.
