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If your query hasn't been answered by our support articles, or you would like to report a issue, you can contact our Support team.
Our Support team are on hand to assist you Monday-Friday, 9am-5.30pm (UK time).
You can send an email to firstname.lastname@example.org or alternatively raise a ticket using the help widget within the application or the Submit a Ticket options on the support portal.
When contacting support to report an issue please include the following:
- Email address of affected/ target user(s)
- Screenshot of error/issue
- Time and timezone when error/issue occurred
All tickets raised via email will automatically be assigned a priority of Low. If there is something more urgent, it's best to raise a ticket through the portal. More on Priorities below.
Submitting tickets within the App
Click on the question mark in the top right hand corner, and then click Submit Support Ticket
A dialog box will open, fill out the details and use the below key to select the priority. Click Send Feedback and our team will receive a ticket and be in touch.
Submitting tickets from the Support Portal
Click on the Submit a Ticket icon either from the home page or the top right hand corner.
This will direct you to a form, fill out the details and use the key below to select the priority. Click Submit and our team will receive a ticket and be in touch.