Frequently Asked Questions

Logging in

• FAQ: How do I resend a welcome email?
• Troubleshooting: I can't log in
• FAQ: Why can't I reset my password?
• FAQ: Why can't some employees see or complete actions that I've assigned to them?
• Troubleshooting: I can't login using the Office 365 single sign on button

Leave Allowances

• FAQ: How do I update someone's allowance?
• Troubleshooting: How do I set up for next year?
• FAQ: An employee's allowance doesn't seem to add up correctly
• FAQ: How do I set up employees who are in a different location or have different start months?
• FAQ: How do I change an employee's working hours?

Leave Requests

• FAQ: why is sickness still showing?
• FAQ: How do I request leave in hours ?
• FAQ: How do I add Public Holiday entitlements onto an annual allowance rather than the calendar?

Approvals & Managers

• Troubleshooting: I need help with approvals
• FAQ: Why can't a Team Manager edit leave data for an employee in their Team?

Employee Profiles

• FAQs: Employee Profiles
• FAQ: How do I update an employee's name or email address?

Pricing & Licenses

• FAQ: I can't add a new starter but I haven't used all my licenses
• FAQ: How do I buy more licenses?
• FAQ: How do I renew my subscription?

Performance

• Troubleshooting: I need help with performance reviews

Integrations

• Troubleshooting: My Microsoft Calendar sync isn't working